The True Cost of Complicated CRM Systems

Jonas Axelsson
Oct 15
2 min read

When it comes to CRM systems, most companies focus on the monthly license fee. But the real cost of a CRM often lies elsewhere — in lost time, complexity, and poor adoption.

At Remember CRM, we talk to many businesses who started with large, expensive systems only to discover that their teams barely used them. They were powerful, yes — but not practical.

Let’s break down the hidden costs that come with complicated CRM systems (and how you can avoid them).

1. Time Lost on Setup and Training

Big systems mean big setups. You spend weeks — sometimes months — customizing modules, creating user roles, and trying to make everything fit your workflow.

Meanwhile, your team is stuck waiting. Sales slow down, data ends up scattered, and before long, no one knows how to use half the system’s features.

With Remember CRM, you can be up and running in an afternoon. No consultants, no long onboarding — just log in and start working.

2. Paying for Features You Don’t Need

Most traditional CRM systems charge extra for things like e-signatures, reporting, project tracking, or support tools. The result? You pay more every month for features that should have been included from the start.

Remember CRM works differently. You get all features included — from sales and projects to contracts and support — for one simple price:💡 1 user free, then 100 SEK per user/month.

That’s it. No hidden add-ons.

3. Complexity That Kills Adoption

Even the best CRM is useless if your team doesn’t use it. Complex systems often end up as empty databases because employees find them confusing or time-consuming.

The strength of Remember CRM lies in its simplicity.It’s built for everyday users — not for IT departments. Everything is where you expect it to be, so people actually want to use it.

4. Hidden Admin Costs

Switching between CRM, project tools, and invoicing software adds hours of admin every week. That’s time lost to duplicate data entry, mismatched information, and missed follow-ups.

With Remember CRM’s Fortnox integration, you can manage customers, quotes, projects, and invoices in one smooth flow. No double work, no lost data.